Best place to rent a truck and get your work done.
I sure hope this get a published so others know how absolutely miserable this location is. I needed to rent a trailer to move my tool box for a new job. I spoke with the manager about a 5x9 trailer with a large ramp, ideas " assured" he had one for the monday I was scheduled to pickup. Also, I own a 2006 Ford explorer and heard u haul will not rent to explorer owners. I asked the "manager" of this was true and he staef he hadnt heard of this rule. So monday comes around and I wait from 650 am until 900 am, NO ONE SHOWED TO WORK!! I went to chicopee and transfer there was apologetic, gracious and honest. He told me.i could not rent a trailer with an explorer right off the bat!! It is amazing to me that Northampton location is till in busimess, I have never seem a more inept operation in my life!! Steer clear, you have been warned.
Worst service ever. Ordered wrong hitch part, jerked appointments around to install the hitch with lame excuses and outright lies. What should have taken an hour, took up more than a day of time, aggregation, and stress - not what one needs when moving. Not a single staff person in the joint has been trained in adequate customer service. Literally, a royal shitshow. Avoid at all cost.
They didn't have the size we had ordered online. The truck drove fine, we're just not used to driving something that large.
Got propane here. Had to come back because something went won't the first time. Depends on the sales person that is there at the time.
U Haul Of Northampton is a US Moving Company based in Northampton, Massachusetts. U Haul Of Northampton is located at 227 N King St, Northampton, MA 01060, USA.
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