AT&T's policies and service are very bad. ATT is against net neutrality and honest business practices. They are against transparency in general and it seems that their business model revolves around sophistry. Be prepared to wait in the store, on customer support etc. Research the phones and availability that they have before going to any ATT store. Cellphone sales staff and showrooms are unprepared to give you simple details about phones cpu, storage, memory, display, camera, battery mAh etc. Be prepared for surprise fees. I had to buy 12$ sim chips this month..."WE ARE NOT ALOUD TO DO THAT IN THE STORE BUT JUST CALL CUSTOMER SUPPORT # AND THEY WILL BREAK RULES TO HELP YOU! " Typical advice issued by every ATT location I have ever visited...
I went into at&t frustrated with metro,cricket and boost, I'm sorry guys but ur service and customer support is NOTHING compared to at&t. What made the difference for me was an employee name Anthony. He helped my technology confused mother and made everything simple and easy to understand (not to mention free month of direct TV) ! I walked out of the store with my Samsung Galaxy S7 edge activated and updated within 20 mins! Great job Anthony and anyone frustrated with those stupid 3rd party carriers with NO CUSTOMER SUPPORT... Go to AT&T talk to Anthony he will save from months of frustration!
In the dozen or so times I've been to this store I've never had a good experience. The staff is slow, disinterested, and has to be prompted to solve problems. Hadley store is 200% better and worth the drive. Avoid Northampton.
They never answer phone you have to go in the store. Would really be great if you could know what the wait time is without having to go to store.
My experience was same as other negative reviews. People unhelpfull, not interested in addressing issues, donot even know their own information.
At T is a US Electronics Store based in Northampton, Massachusetts. At T is located at 140 Main St, Northampton, MA 01060, USA.
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