We ordered online and pre paid. It said our order would be ready at 8:10pm which was 15 mins. Worker doesn't call until 8:08pm claiming they were out of almost all of the items we requested on our order. We get there and they are out of about 7 items we wanted and didn't even start making our food yet. The website shouldn't allow you to order something if it is not available. Very disappointed and they couldn't even refund us in the store and I was forced to eat something I didn't want. They said to contact some 3rd party for a refund (Splickit)? Ridiculous. Also mixed up which item went on each burrito bowl. The worker said their owner forgot to order the inventory and that this isn't the first time. Unacceptable. I won't return to this location, I'll drive the extra 15 mins to Chipotle. However, the staff was nice and apologetic, gave us some queso and extra chips for free.
Meh. Just meh. Staff was OK, they went skimpy on the meats which were under-seasoned, but that's the managers fault. Not bad but nothing to really recommend. Go elsewhere for better.
We love Moe's! The staff is always friendly, professional, and helpful. We eat here once a week ever since they've opened a few years ago and never been disappointed.
One of the best Moe's locations I've been to. It may have been because it was really dead, but I rarely get a burrito wrapped as well as the one I had here. There's nothing more annoying than a burrito falling apart halfway through because of bad wrapping. The restaurant was clean, the staff was friendly, and the food was delicious.
Good food! AWESOME STAFF!!! One of our favorite places for dinner!!!
Moe S Southwest Grill is a US Restaurant based in Northampton, Massachusetts. Moe S Southwest Grill is located at 228 King St, Northampton, MA 01060, USA.
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