I go to this location a lot because it is near where I work so I’ve been here many many times over the past 3 years or so and I don’t know what it is but the employees at this particular location always screw up the orders. the food is good and cheap, Taco Bell is good fast food. but I can’t even tell you how many times I’ve been missing stuff in my bag, got an item I didn’t even order, or said something pretty clearly at the intercom and had them type in something completely different on the screen. also not giving you a fork/spoon when you get an item that requires one.
Food is to he expected just fine, but service is hit it miss making busy times really slow things down.
The food deserves 5 stars, but I give them 2 because of the horrendous service. There is maybe one person working there who has any business working with people (a young lady with a cheery disposition). I usually shrug it off, but today was the worst. Not only was the boy at the drive thru unfriendly, but he rushed me so much that I decided against getting drinks. He literally asked "is that all" after each item I ordered (4 things, which I already knew I wanted, so I was not hesitating), then before the car in front of me was even gone, he was already looking out the window at me tapping his fingers like some addict needing a score. When he handed me my food, he practically threw it at me and walked away. And big surprise, the order ended up being wrong! Of course, I should have expected it and checked before I left, but I was afraid that if I confronted that little idiot, I would have caused a scene. Seriously, this place would be perfect if they completely restaffed the cashiers.
Have gone a few times and never going back. Messed up my order so bad in charging me for the wrong thing. Then they never gave me half of what I did actually order. Not to mention customer service there was horrible as well.
The food here great tasting and very cheap, also unlike other fast food I don't feel gross after eating it.
Taco Bell is a US Meal Takeaway based in Northampton, Massachusetts. Taco Bell is located at 203 King St, Northampton, MA 01060, USA.
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