I completely understand things get hectic, and my husbamd and I are extremely patient, friendly, and flexible. However, to completelty blow off a client, is unacceptable and frankly, rude. My rating=Proceed With Caution!
It was such a pleasure working with Steve S, Dan and everyone at Valley Home Improvement. From the very start I knew I made the right choice to renovate my home. Everyone was very professional, friendly and organized and worked as a team to get the work done. Thanks VHI for making my home beautiful!
We hired VHI to remodel our kitchen, dining room, two bathrooms, and laundry room four years ago. Now, four years later, we still smile every day over the changes to our home! VHI was professional in every regard. They were always respectful of the fact that they were working in our home and that such projects by their very nature are disruptive. Each day, work areas were left clean and safe. They arrived and departed on time. We were kept informed of their progression and deadlines. They requested our input as necessary and made sure that each phase was to our liking before moving on. The professional subs that were hired (plumbers, electricians, etc) were all equally professional and always overseen by our foreman. And their work was always performed with an attention to detail and that quality has proven itself to us year-in and year-out. Our renovations are beautiful and exactly what we wanted. Perhaps the best compliment that we can pay VHI is that we would not only recommend them without reservation, but would hire them again ourselves.
Met w/ Steve on Sept. 18th for a condo reno project. We explained how we waited years to finally be able to start, and we discussed our budget, etc. Never heard back from Steve, weeks, then months after oir initial meeting. I touched base a few times, always in a pleasant manner, to inquire if an intial estimate/timeline could be discussed. Steve had one excuse after another-the most recent (recent being about a month ago) that he was going to a trade show, and would have the info within a week. I still haven’t received a phone call.
We are thrilled with our thoroughly renovated and updated ranch house! Steve S has been a delight to work with--responsive, gracious, and flexibile. Steve F, Dan, Jim, and the whole VHI crew were a real pleasure to have on site. Their work has been top-notch, but it is the extras that stand out such as innovative ideas for reorganizing space, and little touches like shelves for a new pantry space. JIm's modern hearth work is a showstopper that gets rave reviews from everyone who sets foot indoors.
We couldn't have had a better experience with Valley Home Improvement. Originally, we hadn't done much research into contractors, and went with Dan because he seemed ready to get going on the project on our first meeting. We feel that we lucked out. Customer service was excellent and personable all the way through--we were well-coached through every step of the process (from choosing bathroom tiles to kitchen flooring to new appliances), and Dan was always accommodating to our worries and last-minute design changes. The whole process just felt exciting. And the teams who worked on our house--including the head carpenter, Eric, and Molly Montgomery Painters, recommended by Dan--were superb at their crafts, and friendly, too. We will miss them all. The end result of our renovation is better than imagined--its gorgeous, spacious, convenient, and has improved the quality of our lives in plenty of daily ways. We would recommend VHI in a heartbeat and all those who worked in conjunction with them. Lovely experience. Friends and family are amazed at what was accomplished in 3 months and maybe a little jealous, too.
Valley Home Improvement is a US General Contractor based in Northampton, Massachusetts. Valley Home Improvement is located at 340 Riverside Dr, Northampton, MA 01062, USA.
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